24 Oct
and a couple of times a week my laptop freezes when trying to switch on, I then have to turn it off and do Start up repair. Once this is done my antivirus seems to go back to when I first installed it and I have to download the Virus definitions and do live update. Does anyone know why this keeps happening?
Your answers much appreciated.
BTW I have created a restore point to when the Virus protection was updated.
It sounds like you might have a hard drive or memory error or another possibility is the CPU fan has failed and it is overheating, but this would normally bring up the “freeze” each time you booted it.
To run the Begin repair option indicates that the drive is not retaining the information or not making it available, but this might be because the memory failed to write that info to the drive.
I would send it back if its under warranty or take it to a repair shop to get it tested if you’re not able to do it yourself.
the answer is in the link above
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